Why do we feel the way we feel? Why do some leaders inspire loyalty while others breed cynicism? The answers lie in biologyâspecifically, in four chemicals that drive our behavior: Endorphins, Dopamine, Serotonin, and Oxytocin (E.D.S.O.).
Our feelings arenât random. Theyâre chemical reactions designed by evolution to encourage behaviors that helped our ancestors survive.
E.D.S.O.:
Endorphins and Dopamine are âselfishââthey help us get things done as individuals.
Mask pain so we can keep going. The ârunnerâs highâ that helps us push through physical exertion. In the workplace: powering through long hours or difficult tasks.
Reward for achievement. We get dopamine hits when we complete tasks, reach goals, find things. Crossing items off a to-do list literally releases dopamine.
Serotonin and Oxytocin are âselflessââthey encourage us to work together and build relationships.
The leadership chemical. Released when we feel respected and valued. Why we crave recognition and status. Also released in those who witness our successâmaking leadership a two-way chemical bond.
The love chemical. Released through human connection, physical touch, acts of generosity. This is the chemical of trust. The more we cooperate and help each other, the more oxytocin we get.
Problems arise when the selfish chemicals dominate. Modern organizations often optimize for dopamine (short-term goals, metrics) at the expense of serotonin and oxytocin (trust, belonging).
Dopamine is addictive. We can become addicted to achievement, status, moneyâconstantly chasing the next hit. This addiction comes at the cost of relationships and well-being.